1. WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
Generally, you may browse the website without providing any personally identifiable information. We do not store your personal details or process any payments directly on our website other than contact details that you submit to us for the purpose of making an enquiry.
When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
2. HOW WE USE THE INFORMATION WE COLLECT
We use the contact information we collect solely for the purpose of replying to your enquiry
3. SECURITY
Personal information provided on the website are transmitted through a secure server. We are committed to handling your personal information with high standards of information security.
We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorised access.
Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
4. EMAIL
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Custom Design or its affiliates you can click on the “Unsubscribe” link at the bottom of any email communication sent by us.
Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
5. CONTACT FORMS
In our contact forms, we collect your name and email address only for the purpose of replying to your query or message. We store these details in our database and they are used only to send an automated email to us at sales@customdesign.co.uk
We only retain these details for the purposes of ensuring we reply promptly to your enquiry and we do not pass them to any third parties for any purpose whatsoever, unless you specifically request to enter into ongoing dialogue with us or become a customer. We also undertake to make no unsolicited contact with you unless you give us explicit permission to do so.
6. COOKIES
A “cookie” is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. We use cookies to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Shaping Futures website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. We may contract with third parties who may use cookies and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.
7. EMBEDDED CONTENT FROM OTHER WEBSITES
A “cookie” is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. We use cookies to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Custom Design website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. We may contract with third parties who may use cookies and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.
8. ANALYTICS
We use Google Analytics to study our visitor statistics and make informed decisions about our website and where people like to visit or perhaps don’t stay long because the information doesn’t meet their expectations. This helps us to continually improve our website, but if you don’t want to be tracked (although no personal information is gathered other than your IP address), you can click the link below to opt out of analytics tracking.
9. HOW LONG WE RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
10. WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You can contact us requesting a full download of your personal data at sales@customdesign.co.uk. You also have the “right to be forgotten” – if we have a record of your personal details or an account with us either on or offline, you can request that we permanently delete your details from all our systems. If you would like us to remove your personal details permanently, please contact us at sales@customdesign.co.uk.
11. HOW WE PROTECT YOUR DATA
Our website is protected by a secure password system with associated brute force hacking prevention software installed. We also run daily scans of our website to detect virus or malware injection and to detect any unauthorised changes to the code.
12. FURTHER INFORMATION
For any further information regarding our privacy policy or any other query, you can write to us at the following address:
Unit 10 & 11 Bath Street Ind. Est
Walker
Newcastle-upon-Tyne
NE6 3PH
Or contact us by telephone / fax:
Tel 0044(0)191 262 4646
You can email us at:sales@customdesign.co.uk